At Cleobetra Casino, safeguarding the personal data of every player is a core commitment — not an afterthought. The Cleobetra Casino privacy policy sets out, in plain language, exactly what information we collect from you, why we collect it, how we use it, and how long we keep it. Whether you are enjoying our 4,000+ game catalogue, claiming your welcome bonus, or simply browsing cleobetracasinovip.com, this document explains every step of our data collection process so you can make fully informed decisions about your personal information. Our practices are built around the Australian Privacy Act 1988, the thirteen Australian Privacy Principles (APPs), and — where relevant — the European Union's General Data Protection Regulation (GDPR). We treat data protection as an ongoing obligation and review this policy regularly to ensure it remains accurate and complete.
1. Identity of the Data Controller
The data controller responsible for user data collected through cleobetracasinovip.com is the operator of Cleobetra Casino — a company registered and licensed in Curaçao under the jurisdiction of the Government of Curaçao. All questions relating to information security, access requests, or data-related complaints should be directed to us using the contact details provided at the end of this page. Where the GDPR applies, the operator also acts as the data processor for the purposes of the Regulation.
2. Personal Data We Collect
When you create an account, play games, make deposits, request withdrawals, or simply contact our support team, Cleobetra Casino may collect several categories of personal data. Understanding what we hold is the first step toward meaningful data protection.
2.1 Identification and Contact Information
- Full legal name and date of birth
- Residential address and postcode
- Email address and phone number
- Government-issued identity document details (passport, driver's licence) required for KYC verification
2.2 Financial Information
- Payment method details (card numbers, e-wallet identifiers, crypto wallet addresses)
- Deposit and withdrawal transaction histories
- Bank account or PayID references provided for transfers
2.3 Gaming Activity Data
- Game sessions, bets placed, wins and losses
- Bonus usage, free spin activity, wagering progress
- VIP level and loyalty rewards activity
2.4 Technical and Device Data
- IP address and geolocation data
- Device type, operating system, and browser version
- Session timestamps and click-path data
- Cookies and similar tracking technologies (see Section 6)
2.5 Communication Data
- Live chat transcripts with our 24/7 support agents
- Emails sent to or received from [email protected]
- Promotional opt-in preferences and marketing history
2.6 Sensitive and Responsible Gambling Data
Where a player chooses to interact with our responsible gambling tools — such as self-exclusion, deposit limits, or cooling-off periods — Cleobetra Casino records these preferences. This type of personal information is treated with the highest level of confidentiality and is never shared with marketing partners.
2.7 Data Received from Third Parties
We may receive personal data about you from identity verification providers, payment processors, fraud-prevention services, and anti-money-laundering (AML) agencies. This is a standard part of our regulatory obligations and helps us protect both you and the integrity of Cleobetra Casino.
3. How We Collect Your Personal Information
Our data collection methods are transparent and proportionate. Cleobetra Casino collects user data through the following channels:
- Registration forms — when you create your account at cleobetracasinovip.com
- KYC document uploads — mandatory before your first withdrawal
- Payment transactions — when you deposit or withdraw funds
- Gameplay interactions — recorded automatically by our gaming platform
- Live chat and email — when you contact our customer support team
- Cookies and tracking technologies — automatically when you browse our site (see Section 6 for our full cookie policy)
- Third-party integrations — from payment providers, game studios, and identity verification bureaux
4. Purposes of Data Processing
Every piece of personal data we hold at Cleobetra Casino is collected for a defined and lawful purpose. We do not collect data speculatively or unnecessarily. Below is a comprehensive breakdown of our data processing purposes.
| Purpose | Description |
|---|---|
| Account management | Creating, verifying, and maintaining your Cleobetra Casino player account |
| Service provision | Enabling access to 4,000+ games, bonuses, and payment processing |
| KYC and AML compliance | Meeting legal obligations to verify identity and prevent money laundering and fraud |
| Data security and fraud prevention | Detecting and blocking suspicious activity to protect player accounts and funds |
| Responsible gambling | Administering self-exclusions, cooling-off periods, and player limits |
| Marketing and communication | Sending promotions, bonus updates, and newsletters (with your consent) |
| Service improvement | Analysing aggregate player behaviour to improve our platform and game offering |
| Legal and regulatory obligations | Responding to requests from regulators, courts, or law enforcement agencies |
5. Legal Basis for Processing Personal Data
Under the Australian Privacy Principles and the GDPR (where applicable), Cleobetra Casino must have a valid legal basis for every data processing activity. We rely on the following:
- Contractual necessity — processing required to deliver the services you signed up for, including account creation, gameplay, and payment handling
- Legal obligation — mandatory data collection for KYC, AML, and regulatory compliance under the laws of Curaçao and applicable Australian regulations
- Legitimate interests — fraud prevention, data security, and platform improvement, provided these interests do not override your fundamental privacy rights
- Consent — for marketing communications and certain cookies; you may withdraw consent at any time without affecting the lawfulness of prior processing
6. Cookie Policy
The Cleobetra Casino cookie policy explains how we use cookies and similar technologies on cleobetracasinovip.com. Cookies are small text files placed on your device when you visit our site. They help us recognise you, remember your preferences, and deliver a better gaming experience. Cleobetra Casino data gathered via cookies is handled with the same level of information security as all other personal information.
6.1 Types of Cookies We Use
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential cookies | Required for the website to function — login sessions, security tokens, payment flows | No — site will not function without them |
| Analytical cookies | Measure traffic, page views, and player behaviour (e.g., Google Analytics) | Yes — via our consent banner |
| Functional cookies | Remember your language, currency (AUD), and display preferences | Yes — may affect personalisation |
| Marketing cookies | Track referrals, affiliate links, and ad campaign performance | Yes — via our consent banner |
6.2 Managing Your Cookie Preferences
When you first visit cleobetracasinovip.com, you will be shown a cookie consent banner. You may accept all cookies, reject non-essential cookies, or customise your choices by category. You can also manage or delete cookies directly through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use key features of Cleobetra Casino. For full details on our tracking practices, refer to the Cleobetra Casino cookie policy available on our website.
7. Sharing Your Personal Data with Third Parties
Cleobetra Casino does not sell your personal data to third parties. We share user data only where necessary, and always under strict confidentiality agreements or legal obligations. Third parties who may receive your information include:
7.1 Payment Service Providers
To process deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, or bank transfer, we share the minimum necessary personal information with licensed payment processors. These providers maintain their own data protection standards and are contractually bound to protect your user data.
7.2 Identity Verification and KYC Partners
Before approving your first withdrawal, Cleobetra Casino is legally required to verify your identity. We work with accredited third-party KYC providers who receive and process your identification documents solely for verification purposes.
7.3 Regulatory Authorities and Law Enforcement
We may be legally compelled to disclose personal data to the Government of Curaçao, the Office of the Australian Information Commissioner (OAIC), or law enforcement agencies in connection with fraud investigations, AML obligations, or court orders. In such cases, we share only the data required by law.
7.4 Game Providers and Technology Partners
Studios such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming may receive anonymised or aggregated gameplay data to support game performance, RNG certification, and technical audits. They do not receive identifiable personal information beyond what is technically necessary.
7.5 Affiliate and Marketing Partners
If you arrived at Cleobetra Casino via an affiliate link, we may share limited conversion data with that affiliate. Marketing partners who assist with email or promotional campaigns are bound by strict data processing agreements and may not use your personal data for their own purposes.
8. International Data Transfers
Cleobetra Casino operates internationally, and your personal data may be transferred to and processed in countries outside Australia — including Curaçao and the European Economic Area — where some of our service providers are based. When personal information is transferred internationally, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs), adequacy decisions, or binding corporate rules to ensure your data protection rights are maintained to a standard equivalent to that provided under Australian law. Your personal data is never transferred to jurisdictions that do not provide an adequate level of protection without appropriate safeguards in place.
9. Data Security at Cleobetra Casino
Cleobetra Casino data security is built on multiple layers of technical and organisational measures. We take information security seriously and invest continuously in systems designed to protect your personal data from unauthorised access, loss, or misuse.
9.1 Technical Security Measures
- 256-bit SSL/TLS encryption — all data transmitted between your device and cleobetracasinovip.com is encrypted to the highest commercial standard
- Firewall protection — our servers are protected by enterprise-grade firewalls to block unauthorised intrusion attempts
- Data encryption at rest — sensitive personal information stored in our databases is encrypted
- RNG certification — our Random Number Generators are independently tested and certified to ensure fair gameplay
- Two-factor authentication — available to players who wish to add an extra layer of account data security
9.2 Organisational Security Measures
- Staff access to personal data is strictly limited to those who need it to do their jobs
- All employees and contractors handling user data are trained in data protection best practices
- Third-party vendors are vetted for their information security posture before being granted access to any player data
- Security incidents are subject to internal investigation and, where legally required, reported to the relevant supervisory authority
Despite these robust measures, no system connected to the internet can be guaranteed to be 100% secure. We encourage all players to use strong, unique passwords and to contact us immediately at [email protected] if they suspect unauthorised access to their account.
10. Data Retention and Storage
Cleobetra Casino does not retain personal data for longer than is necessary for the purposes for which it was collected. Our data storage periods are determined by legal obligations, regulatory requirements, and legitimate business needs.
| Data Category | Retention Period |
|---|---|
| Account and identity data (KYC documents) | 5 years after account closure (as required by AML regulations) |
| Financial transaction records | 7 years (tax and regulatory compliance) |
| Gaming activity logs | 3 years after last activity |
| Marketing and communication preferences | Until you withdraw consent or close your account |
| Support and live chat records | 2 years from the date of the interaction |
| Cookie and analytical data | Typically 13 months (see our cookie policy) |
| Responsible gambling records (self-exclusion, limits) | Duration of the measure plus 5 years |
When data storage is no longer legally required or justified, we securely delete or anonymise your personal information so it can no longer be attributed to you.
11. Your Privacy Rights
Under the Australian Privacy Principles and the GDPR (where applicable), you have a meaningful set of privacy rights regarding your personal data. Cleobetra Casino is committed to honouring these rights promptly and without undue restriction.
11.1 Summary of Your Rights
- Right of access — you may request a copy of the personal data Cleobetra Casino holds about you
- Right to correction — if your personal information is inaccurate or incomplete, you have the right to have it corrected
- Right to deletion — also known as the "right to be forgotten"; you may request that we delete your personal data where we have no overriding legal reason to keep it
- Right to restriction of processing — you may ask us to pause data processing in certain circumstances, such as while a dispute about accuracy is resolved
- Right to data portability — you may request your personal data in a structured, machine-readable format to transfer to another service provider
- Right to object — you may object to data processing based on legitimate interests, including direct marketing
- Right to withdraw consent — where processing is based on your consent (e.g., marketing emails, certain cookies), you may withdraw that consent at any time
- Right not to be subject to automated decision-making — we will inform you if a significant decision about your account is made solely by automated means, and you have the right to request human review
11.2 How to Exercise Your Privacy Rights
To exercise any of the above privacy rights, contact our Data Protection Officer (DPO) at [email protected] or write to the registered address of the operator. We will respond to all valid requests within 30 days. In some cases — particularly where a request is complex or involves a large volume of personal data — we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.
Please note that some privacy rights are subject to exceptions. For example, we cannot delete personal information that we are legally required to retain for AML or tax purposes, even upon your request.
12. Supervisory Authority — OAIC
If you believe that Cleobetra Casino has not handled your personal data in accordance with the Australian Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC is Australia's independent national regulator for privacy and freedom of information. You can contact the OAIC at www.oaic.gov.au or by calling 1300 363 992. We encourage you to contact us first at [email protected] so we can attempt to resolve your concern directly before escalating to the regulator.
13. Responsible Gambling and Data Privacy
Cleobetra Casino takes responsible gambling as seriously as it takes data protection. The information you provide when activating responsible gambling tools is treated with the utmost confidentiality and is used exclusively to administer the following player protections:
- Deposit, bet, and loss limits — restrictions placed on your spending within defined time periods
- Session time limits — alerts and automatic logouts to help manage your time online
- Cooling-off periods — temporary account suspensions of 24 hours, 48 hours, 7 days, or 30 days
- Self-exclusion — voluntary account suspension for 6 months, 1 year, 5 years, or permanently
Responsible gambling data is retained for the duration of the measure plus a minimum of five years to ensure that any attempt to circumvent a self-exclusion is detected. This data storage practice is in your best interest and forms part of our duty of care as a licensed operator.
14. Contact and Data Protection Officer
If you have any questions about the Cleobetra Casino privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please reach out using the details below:
- Data Protection Officer (DPO): [email protected]
- General support: [email protected]
- Live chat: Available 24/7 via cleobetracasinovip.com (replies typically within seconds)
Our DPO is responsible for overseeing Cleobetra Casino data protection compliance, maintaining this privacy policy, and acting as the primary point of contact for players and regulators regarding all matters of information security and personal data governance.
15. Changes to This Privacy Policy
Cleobetra Casino reviews and updates this privacy policy periodically to reflect changes in our services, applicable laws, and industry best practices. When material changes are made, we will notify registered players by email and display a prominent notice on cleobetracasinovip.com. The date of the most recent revision will always appear at the top of this page. Continued use of Cleobetra Casino following a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using our services and close your account.
Frequently Asked Questions — Cleobetra Casino Privacy Policy
What personal data does Cleobetra Casino collect?
Cleobetra Casino collects identification data (name, date of birth, address), contact information (email, phone), financial data (payment method details, transaction history), gaming activity, technical data (IP address, device info), and communication records. Full details are provided in Section 2 of the Cleobetra Casino privacy policy.
How does Cleobetra Casino use my personal information?
Your personal information is used for account management, service delivery, legal KYC/AML compliance, fraud prevention, responsible gambling tools, marketing (only with your consent), and platform improvement. Our data processing is always based on a lawful legal basis under the Australian Privacy Principles or the GDPR.
Does Cleobetra Casino sell my personal data to third parties?
No. Cleobetra Casino never sells your personal data. We share user data only with payment processors, KYC partners, regulatory authorities, and technology providers, always under strict confidentiality agreements and only to the extent necessary to deliver our services.
What is the Cleobetra Casino cookie policy?
The Cleobetra Casino cookie policy explains our use of essential, analytical, functional, and marketing cookies. Essential cookies are required for the site to work; all others require your consent. You can manage your cookie preferences through our consent banner or your browser settings. See Section 6 for the full cookie policy.
How is my data kept secure at Cleobetra Casino?
Cleobetra Casino data security uses 256-bit SSL/TLS encryption, firewall protection, encrypted data storage, and strict internal access controls. Our information security framework is designed to protect your personal data at every stage — in transit, at rest, and in processing. See Section 9 for full details.
How long does Cleobetra Casino keep my personal data?
Retention periods depend on the type of personal data. KYC documents are kept for 5 years after account closure; financial records for 7 years. Data storage periods are set by legal obligations and are described in detail in Section 10 of the Cleobetra Casino privacy policy.
How do I exercise my privacy rights with Cleobetra Casino?
You can exercise your privacy rights — including the right of access, correction, deletion, restriction, portability, and objection — by emailing our Data Protection Officer at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you may contact the OAIC.
Can I withdraw my consent to marketing from Cleobetra Casino?
Yes. You can withdraw your consent to marketing communications at any time by clicking the unsubscribe link in any email, adjusting your account notification settings, or contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any data processing that took place before your withdrawal.
What happens to my data if I self-exclude from Cleobetra Casino?
If you self-exclude from Cleobetra Casino, your personal data is retained for the duration of the self-exclusion period plus a minimum of five years. This is a data protection measure that ensures your exclusion is honoured across all access attempts and prevents circumvention of responsible gambling tools.
Who do I contact about a privacy complaint at Cleobetra Casino?
For any privacy concerns, contact our DPO at [email protected]. If you are unsatisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. The OAIC is the official supervisory authority for data protection and privacy rights in Australia.